TELECOMMUNICATOR - multiple positions

Durham County Government employs approximately 1,900 employees that work towards providing needed services throughout the community. With a wide array of services, Durham County Government is at the heart of a rapidly growing and diverse area offering residents, employees and visitors exciting opportunities to live, work, grow and play. For more information about Durham County Government, visit www.dconc.gov.

GENERAL DESCRIPTION

The Durham County Sheriff’s Office is seeking qualified candidates for Telecommnicator positions. The purpose of this job is to perform responsible work (on an assigned shift) dispatching emergency vicheles, equipment and personnel in response to emergency and non-emergency situations.

This position works under close supervision according to set procedures.

 DUTIES AND RESPONSIBILITIES

The functions listed below are those that represent the majority of the time spent working in this position. Management may assign additional functions related to the tyoe of work of the position as necessary.

• Receives emergency calls, determines location and nature of emergency and dispatches appropriate personnel and equipment.
• Enters data int a computer aided dispath (CAD) system.
• Receives complaints and requests for service in person or by phone.
• Receives and transmits messages by radio and maintains radio log on shift work.
• Operates computer PIN terminal to transmit and receive data.
• Enters and modifies data stored in the national and state computer database.
• Attemps to identify the appropriate number of the apparatus dispatched for the call received.
• Takes telephone calls, provides information, data and adviceto the public.
• Performs related work as assigned.

KNOWLEDGE, SKILLS AND ABILITIES

• General knowledge of the methods of operating communication systems.
• General knowledge of radio and data terminal procedures.
• Thorough knowledge of the geopraphy of the County and location of important buildings.
• Ability to type at a reasonable rate of speed.
• Ability to communicate effectively.
• Ability to interact professionally with the public under difficulty, stressful conditions.
• Abiltiy to operate all communication consoles.

MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS

Must be a US citizen, 18 years of age and a high school graduate or equivalent.

SPECIAL CERTIFICATIONS AND LICENSES:

• Must successfully complete the North Carolina Justice Academy Telecommunicator Certification Course within one (1) year of hire.

PREFERRED REQUIREMENTS:

Completion of the basic Telecommunicator Certificate Course.

PHYSICAL DEMANDS:

Performs sedentary work that involves walking or standing some of the time and involves exerting up to 10 pounds fo force on a regular basis or sustained keyboard operations.

UNAVOIDABLE HAZARDS (WORK ENVIRONMENT)

• None.

Americans with Disabilities Act Compliance

Durham County is an Equal Opportunity Employer. ADA requires Durham County to provide reasonable accommodations to qualified persons with disabilities. Prospective and current employees are encouraged to discuss ADA accommodations with management.

BENEFITS AT A GLANCE:

$6,000 Sign on Bonus

• Vacation / Sick Time

• Paid Holidays
• Paid on the job training
• Employee Health Insurance
• Employee Dental Insurance
• Employee Vision Insurance
• Paid Parental Leave (12 weeks)
• County Retirement
• 401k Retirement

Our employees also enjoy:

• Unrivaled benefits at affordable rates for the whole family
• Onsite Wellness Clinic
• Three (3) well-equipped employee gyms
• 30 minutes of paid leave each day for exercise

If you have any questions please contact the Durham County Sheriff’s Office Training and Recruitment Division  (919) 560-0930. 

Durham County Government is an Equal Opportunity Employer