TELECOMMUNICATOR - multiple positions

Date: Nov 21, 2023

Location: Durham, NC, US, 27701

Company: Durham County

Durham County Government employs approximately 1,900 employees that work towards providing needed services throughout the community. With a wide array of services, Durham County Government is at the heart of a rapidly growing and diverse area offering residents, employees and visitors exciting opportunities to live, work, grow and play. For more information about Durham County Government, visit


Durham County Sheriff's Office 

DATE POSTED:            

November 20, 2023

CLOSING DATE:           

November 20, 2024





POSITION NUMBER:            







The Durham County Sheriff’s Office is seeking qualified candidates to embody the values and diversity of the community as a member of the agency. We are current;y accepting applications for Telecommunicators. The Telecommunicator is responsible for the day to day operations of the Communications Center within the Office of the Sheriff.  The Telecommunicator’s responsibilities include receiving and transmitting radio, telephone and teletype messages, dispatching law enforcement personnel, fire and emergency units on an assigned shift.  Responsibilities also include related record keeping tasks.  Employees are expected to work with considerable independence.  Work is supervised by the Telecommunicator II.




  • Receives calls and broadcasts on multiple radio frequencies; receives requests for law enforcement, fire or emergency services by telephone, radio or teletype; records telephone and radio traffic for playback as necessary; determines the nature of required assistance, location and other pertinent information.
  • Monitors burglar and fire alarms and emergency telephone systems; maintains records of all radio and telephone transmissions.
  • Transmits orders and received messages from a large number of law enforcement units; maintains status of all working units; relays general information to the public and refers non-emergency calls to the proper office.
  • Dispatches emergency units as requires; notifies ranking officers of calls as necessary; maintains radio contact with other law enforcement agencies; operates a computer terminal to send and receive law enforcement information.
  • Maintains current knowledge of patrol boundaries, main thoroughfares and access routes.




  • Knowledge of the street/highway system and the geography for the City and County of Durham.
  • Knowledge of the principles involved in the operation of the radio, telephone and related communication equipment.
  • Ability to speak clearly and concisely in a well modulated voice.
  • Ability to think and act quickly, calmly and accurately in emergency situations.
  • Ability to understand and follow complex oral and written instruction and procedure.
  • Ability to establish and maintain effective working relationships with others.
  • Ability to type 21 wpm with no errors.
  • Ability to acquire DCI certification from the State Bureau of Investigations, Division of Criminal Information within 120 days of employment and re-certify every two years.
  • Ability to continually learn and operate computers.




  • Must be at least 20 years of age.
  • Must be a citizen of the United States.
  • Must have a high school diploma or equivalent.
  • Must possess a N.C. Driver’s license (in good standing).
  • Must not have been convicted of a felony or serious misdemeanor.
  • Must meet all the applicable standards and qualify for state telecommunicator certification in accordance with the NC Sheriff’s Training and Standards Commission as well as the policies of the Office of the Sheriff of Durham County.
  • You live within 35 miles of downtown Durham (or are willing to relocate upon being hired).





Salary & Benefits


$6,000 Sign on Bonus


  • Starting Pay - $43,381.00 plus incentives
  • Incentives     
    • 2.5% for AA Degree
    • 5% for BA Degree
    • 2.5% for Fluency in any Foreign Languare
    • 2.5% for military service     
    • 2.5% - 5% for prior experience
  • Vacation / Sick Time
  • Paid Holidays
  • Paid on the job training
  • Employee Health Insurance
  • Employee Dental Insurance
  • Employee Vision Insurance
  • Paid Parental Leave (12 weeks)
  • County Retirement
  • 401k Retirement


Our employees also enjoy:

  • Unrivaled benefits at affordable rates for the whole family
  • An onsite Wellness Clinic
  • Three well-equipped employee gyms
  • 30 minutes of paid leave each day for exercise


If you have any questions please contact the Durham County Sheriff’s Office Training and Recruitment Division  (919) 560-0930. 


Durham County Government is an Equal Opportunity Employer

Nearest Major Market: Durham
Nearest Secondary Market: Raleigh