TELECOMMUNICATOR SUPERVISOR

Durham County Government employs approximately 1,900 employees that work towards providing needed services throughout the community. With a wide array of services, Durham County Government is at the heart of a rapidly growing and diverse area offering residents, employees and visitors exciting opportunities to live, work, grow and play. For more information about Durham County Government, visit www.dconc.gov.

General Description
The purpose of this job is to performs responsible technical work on an assigned shift dispatching emergency vehicles, equipment and personnel in response to emergency and non-emergency situations.
This position works under close supervision according to set procedures.
Duties and Responsibilities
The functions listed below are those that represent the majority of the time spent working in this position. Management may assign additional functions related to the type of work of the position as necessary.
• Supervises, directs, and evaluates assigned staff, processing employee concerns and problems, directing work, counseling, disciplining, and completing employee performance appraisals.
• Coordinates, assigns and reviews work and establishes work schedules; maintains standards; monitors status of work in progress; inspects completed work assignments; answers questions; gives advice and direction as needed.
• Manages, assigns, reviews and coordinates the daily activities of the Communications Division including responsibility for the operation and effective functioning of the dispatch center; ensures work quality and adherence to established policies and procedures; and performs the more technical and complex tasks relative to assigned area of responsibility.
• Establishes schedules and methods for providing police and fire dispatch services; identifies resource needs; reviews needs with appropriate management staff; allocates resources accordingly.
• Receives complaints and requests for service in person or by phone.
• Monitors, supervises and instructs telecommunicators on proper procedure in radio and telephone communication.
• Trains new telecommunicators, evaluating production and insuring compliance with departmental rules and regulations.
• Receives and transmits messages by radio and maintains radio log on shift work.
• Receives emergency calls, determines location and nature of emergency and dispatches appropriate personnel and equipment.
• Operates and maintains equipment such as Dictaphone 4000 and DCI terminal to transmit and receive data.
• Performs related work as assigned.
Knowledge, Skills and Abilities:
• Thorough knowledge of the methods of operating the communications systems.
• Thorough knowledge of radio and data terminal procedures.
• Thorough knowledge of the geography of the County and location of important buildings.
• Ability to prepare reports and maintain records documenting dispatching activities.
• Ability to deal with the public courteously but firmly under trying conditions.
• Ability to supervise others.
Minimum Education and Experience Requirements:
Requires High School graduation or GED equivalent supplemented by five (5) years experience as a certified Telecommunicator.
Physical Demands:
Performs sedentary work that involves walking or standing some of the time and involves exerting up to 10 pounds of force on a regular and recurring basis or sustained keyboard operations.
Unavoidable Hazards (Work Environment):
• None.
Special Certifications and Licenses:
• CIT (CRISIS INTERVENTION TRAINING) within 1 year of date of hire
• Assistant TAC (Terminal Agency Coordinator) within 6 months of date of hire
• CTO (Certified Telecommunicator Training Officer) within 6 months of date of hire
• FEMA 100,200,700,800 certification within 6 months of date of hire
• CPR Certification within 6 months of date of hire
• EPD (Emergency Police Dispatch) Certification within 1 year of date of hire
• EFD (Emergency Fire Dispatch) Certification within 1 year of date of hire
• EMD (Emergency Medical Dispatch) Certification within 1 year of date of hire
Americans with Disabilities Act Compliance
Durham County is an Equal Opportunity Employer. ADA requires Durham County to provide reasonable accommodations to qualified persons with disabilities. Prospective and current employees are encouraged to discuss ADA accommodations with management.

Durham County Government is an Equal Opportunity Employer