TECHNOLOGY SUPPORT ANALYST - 4000451

Date: Jan 28, 2023

Location: Durham, NC, US, 27701

Company: Durham County

Durham County Government employs approximately 1,900 employees that work towards providing needed services throughout the community. With a wide array of services, Durham County Government is at the heart of a rapidly growing and diverse area offering residents, employees and visitors exciting opportunities to live, work, grow and play. For more information about Durham County Government, visit www.dconc.gov.

 

 

 DEPARTMENT:          

Sheriff Department/Jail

DATE POSTED:          

December 1, 2022

CLOSING DATE:           

OPEN UNTIL FILLED

SALARY MIN:  

$56,245

SALARY MAX:

$101,242

MAXIMUM HIRING SALARY

$78,744

POSITION NUMBER:            

4000451

JOB TYPE:  

Full-Time

 

Nature of Work:

 

The Technology Support Analyst is responsible for providing technical support to users within the Sheriff’s Office and Detention Information Systems that reside on networked computers, laptops, and servers. Work entails installing, configuring, and supporting peripheral hardware and network hardware including servers, switches, desktop computers, laptops, printers/copiers, and structured cabling. The Technology Support Analyst is responsible for administering domains, network user accounts, workstations, workgroups, and network security. Responsibilities also include managing and deploying Microsoft Windows Servers, and servers in a VMware vSphere Virtualized Environment. Work is performed under the supervisor of the Information Technology Manager. 

 

Examples of Work:

  • Coordinates and maintains standards; monitors status of work in progress; inspects completed work assignments; answers questions; gives advice and direction as needed.
  • Maintains NetApp, virtual servers, and system network services: DNS, devices; server/desktop systems updates and security controls; user network accounts and security groups; maintenance of group policy for desktops, users, and devices; make changes or add new policies as needed.
  • Configures, creates, manages and secures servers; monitors integrity of users’ data; create/manage department folders, calendars, aliases and email groups; troubleshoot delivery/receipt of email messages; maintain spam and ATP rules.
  • Monitors and manages servers in virtual center, maintain proper configurations, security controls and authorizations and backup; create virtual servers as requested; monitor system resources to ensure virtual machines run at optimum performance; adjust or recommend changes.
  • Manages remote access; backup system, create and manage network, application and portal access for user access; troubleshoot user issues.
  • Reviews, plans, and evaluates systems/servers, recommends improvements, prepares project plans, provides documentation/reporting.
  • Documents network designs and configurations.

 

Knowledge, Skills, and Abilities:

  • Thorough knowledge of computer, networking, and telecommunications technologies.
  • Must possess problem-solving and basic technical support skills.
  • Ability to evaluate, recommend and install PCs, servers, operating systems, network software, application software, workstations, and communications hardware.
  • Ability to multitask and function in a fast-paced environment.
  • Ability to work independently or as a team member to identify requirements, find and evaluate alternatives, present solutions, make recommendations and follow projects through to completion.
  • Ability to take initiative and use creative and innovative thinking to find solutions to business problems.
  • Ability to communicate effectively orally and in writing.

 

Requirements:

  • Requires an associate’s degree in Computer Science or related field and four years of experience in a technical environment.
  • Must have experience with configuration, troubleshooting, and maintenance of virtual and cloud environments.

 

Preferred:

  • Preferred experience with Windows Server 2008 and higher configuration and administration.
  • Preferred experience with NetApp Storage/Appliances and hosting with VMware.
  • Preferred experience with PowerShell scripting.
  • Preferred experience with M365 Administration.
  • Preferred experience with SharePoint Administration.

Durham County Government is an Equal Opportunity Employer


Nearest Major Market: Durham
Nearest Secondary Market: Raleigh