TECHNOLOGY SUPPORT ANALYST - 40000451 1

Durham County Government employs approximately 1,900 employees that work towards providing needed services throughout the community. With a wide array of services, Durham County Government is at the heart of a rapidly growing and diverse area offering residents, employees and visitors exciting opportunities to live, work, grow and play. For more information about Durham County Government, visit www.dconc.gov.

DEPARTMENT:                     DURHAM COUNTY SHERIFF's OFFICE

POSTING DATE:                  02/18/2025

CLOSING DATE:                  03/05/2025

HIRING RANGE:                  $58,135.00 to $68,000.00

POSITION NUMBER:           40000451 and 40000449

JOB TYPE:                           FULL-TIME

**This posting is subject to close without prior notification.** Open until filled.**Multiple positions.**

General Description

The Technology Support Analyst is responsible for providing technical support to users within the Sheriff’s Office and Detention Facility.  Work entails installing, configuring, and supporting peripheral hardware and network hardware including servers, switches, desktop computers, laptops, printers/copiers, and structured cabling. The Technology Support Analyst is responsible for administering domains, network user accounts, workstations, workgroups, and network security. Responsibilities also include managing on-premises databases and utilizing data to create reports.

This position works under general supervision, independently developing work methods and sequences. 

Duties and Responsibilities

The functions listed below are those that represent the majority of the time spent working in this position. Management may assign additional functions related to the type of work of the position as necessary.

• Maintains NetApp, virtual servers, and system network services: DNS, devices; server/desktop systems updates and security controls; user network accounts and security groups; maintenance of group policy for desktops, users and devices; make changes or add new policies as needed.
• Assists with management of local SQL databases, creating Power BI dashboards and implementing SharePoint team sites.
• Configures, creates, manages and secures servers; monitors integrity of users’ data; create/manage department folders, calendars, aliases and email groups; troubleshoot delivery/receipt of email messages; maintain spam and ATP rules.
• Monitors and manages servers in virtual center, maintain proper configurations, security controls and authorizations and backup; create virtual servers as requested; monitor system resources to ensure virtual machines run at optimum performance; adjust or recommend changes.
• Manages remote access; backup system, create and manage network, application and portal access for user access; troubleshoot user issues.
• Reviews, plans and evaluates systems/servers, recommends improvements, prepares project plans, provides documentation/reporting, assigns, leads and directs work of team members, tracks budgets, project spending and progress.
• Documents network designs and configurations.
• Performs related work as assigned.

Minimum Education and Experience Requirements:

Requires an associate’s degree in information systems, Computer Science, Business Administration or related field, supplemented by two (2) years of experience providing technical assistance, systems maintenance; or an equivalent combination of education, training and experience that provides the required knowledge, skills and abilities.

Physical Demands:

Performs sedentary work that involves walking or standing some of the time and involves exerting up to 10 pounds of force on a regular and recurring basis or sustained keyboard operations.

Unavoidable Hazards (Work Environment):

• None.

Special Certifications and Licenses:

• None.

Americans with Disabilities Act Compliance

Durham County is an Equal Opportunity Employer.  ADA requires Durham County to provide reasonable accommodations to qualified persons with disabilities. Prospective and current employees are encouraged to discuss ADA accommodations with management.

Durham County Government is an Equal Opportunity Employer