STAFF DEVELOPMENT SPECIALIST - 40005000

Join Durham County Government
Durham County Government is home to over 2,000 dedicated professionals working together to deliver essential services that strengthen and support our vibrant, diverse community. As the heart of a fast-growing region, we offer meaningful careers across a wide range of fields—giving you the opportunity to make a real impact where you live, work, grow, and play. Learn more at www.dconc.gov.

GENERAL DESCRIPTION:

This position conducts Adult Medicaid New Hire training as well as Refresher training and Enrichment training for experienced staff for all Adult Medicaid  programs. Designs, prepares and implements training materials that address Adult Medicaid program policies and procedures and navigation of NC FAST. Is assigned to mentor Adult Medicaid new hires and conduct 100% quality review of new hire work to assess worker performance. Reports regularly to Adult Medicaid supervisors and leadership on the Adult Medicaid new employee progress during training, mentoring and 100% QC review. This position also conducts QC monitoring for the Adult Medicaid Program records. Reviews Adult Medicaid case records to assure that staff is complying with all Federal, State and Local policies and laws. Reports results of Adult Medicaid case record reviews to Adult Medicaid Supervisors, Program Managers and Quality Assurance and Training (QAT) staff using automated QC reports. Utilizes quality control data to identify training needs and collaborates with other QAT staff to ensure that training is effective and aligned to the Adult Medicaid staff. Provides technical assistance to the Adult Medicaid program staff and supervisors regarding interpretation of Medicaid policies and procedures.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Develops and prepares soft skills training content and handout materials to include such topics as DSS New Employee Orientation/refresher.
• Coordinates and executes the implementation of soft skills training for the agency to include scheduling training rooms, entering courses into the training management system, issuing training certificates, notifying employees of changes in location or date of training.
• Arranges for guest presenters to speak to training groups about their respective program or area of expertise.
• Must possess detailed knowledge of Adult Medicaid policy, procedures and practice.
• Knowledge of the Family & Children’s Medicaid, Long Term Care  procedures and practice is a plus.
• Must be proficient in processing and disposing of applications, redeterminations and/or changes in NC FAST for Adult Medicaid.
• Proficient in processing and disposing of applications, redeterminations, and/or changes in NC FAST for Family & Children’s Medicaid is a plus.
• Must have the ability to exercise good judgment and discretion in applying and interpreting policies and procedures.
• Must be able to communicate effectively with professional and administrative personnel.
  Must be able to assess problems, coordinate resolutions, be able to handle a high volume of work and meet frequent deadlines
  Ability to take the initiative when acknowledging a potential opportunity for improvement

MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS:

Graduation from a four-year college or university and two years of experience in a human service program, counseling, training, in the subject or specialty area, or in an administrative support role in a staff development and training office; or graduation from high school and five years of progressively responsible experience directly related to training in the subject or specialty area; or an equivalent combination of education and experience.  Experience in processing and disposing of cases in NC FAST is required. 

PREFERRED QUALIFICATIONS:

• Experience with Microsoft Word, PowerPoint, Excel and multiple Medicaid programs including Long Term Care highly desired. 
• Training experience preferred.

AMERICANS WITH DISABILITIES ACT COMPLIANCE:

Durham County is an Equal Opportunity Employer. ADA requires Durham County to provide reasonable accommodations to qualified persons with disabilities. Prospective and current employees are encouraged to discuss ADA accommodations with management. 

BACKGROUND CHECK STATEMENT:

This position may be subject to a background check, which could include, but is not limited to, criminal history (employment-related and/or SBI fingerprint-based), credit history, motor vehicle records, educational verification, and checks of the sexual offender registry, depending on the specific requirements of the role. A conviction record does not automatically disqualify an applicant from employment consideration, unless otherwise required by applicable state law.