STAFF DEVELOPMENT SPECIALIST- 40001626

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RESPONSIBILITIES:

This position will be responsible for conducting new hire training, as well as Refresher training and Enrichment training for experienced staff for all multiple DSS FEI programs (with FNS being the primary program to support). Designs, prepares and implements training materials that address FEI program policies and procedures and navigation of NC FAST. Is assigned to mentor FEI new hires and conduct 100% quality review of new hire work to assess worker performance. Reports regularly to FEI supervisors and leadership on FEI new employee progress during training, mentoring and 100% QC review. Reviews FEI case records to assure that staff is complying with all Federal, State and Local policies and laws. Reports results of FEI case record reviews to FEI Supervisors, Program Managers and Quality Assurance and Training (QAT) staff using automated QC reports. Utilizes quality control data to identify FEI training needs and collaborates with other QAT staff to ensure that training is provided to FEI staff. Provides technical assistance to FEI program staff and supervisors regarding interpretation of Food and Nutrition and/or Work First policy. This position may include acting as additional support for the Work First/Work First Services program to include review of records and assisting with conducting trainings.

KNOWLEDGE SKILLS AND ABILITIES:

• Develops and prepares soft skills training content and handout materials to include such topics as DSS New Employee Orientation/New Hire Foundation/refresher and Personal Safety/refresher training. 
• Coordinates and executes the implementation of soft skills training for the agency to include scheduling training rooms, entering courses into the training management system, issuing training certificates, notifying employees of changes in location or date of training. 
• Arranges for guest presenters to speak to training groups about their respective program or area of expertise.
• Must possess detailed knowledge of Work First/Work First Services, procedures and practice
• Knowledge of the Family and Children’s Medicaid, Adult Medicaid, and/or FNS policy, procedures and practice is a plus
• Must be proficient in processing and disposing of applications, redeterminations and/or changes in NC FAST for Work First/Work First services
• Proficient in processing and disposing of applications, redeterminations, and/or changes in NC FAST for Family and Children’s Medicaid, Adult Medicaid, Child Care and/or FNS is a plus
• Must have the ability to exercise good judgment and discretion in applying and interpreting policies and procedures.
• Must be able to communicate effectively with professional and administrative personnel.
• Must be able to assess problems, coordinate resolutions, be able to handle a high volume of work and meet frequent deadlines.

REQUIREMENTS:

Graduation from a four-year college or university and two years of experience in a human service program, counseling, training, in the subject or specialty area, or in an administrative support role in a staff development and training office; or graduation from high school and five years of progressively responsible experience directly related to training in the subject or specialty area; or an equivalent combination of education and experience.  Experience in processing and disposing of Work First/Work First Services cases in NC FAST is required. 

PREFERRED:

Experience with Microsoft Word, PowerPoint, Excel and multiple FEI programs highly desired.  Training experience preferred

AMERICANS WITH DISABILITIES ACT COMPLIANCE:

Durham County is an Equal Opportunity Employer. ADA requires Durham County to provide reasonable accommodations to qualified persons with disabilities. Prospective and current employees are encouraged to discuss ADA accommodations with management.