SENIOR OFFICE ASSISTANT- 40001242

Durham County Government employs approximately 1,900 employees that work towards providing needed services throughout the community. With a wide array of services, Durham County Government is at the heart of a rapidly growing and diverse area offering residents, employees and visitors exciting opportunities to live, work, grow and play. For more information about Durham County Government, visit www.dconc.gov.

LEAD WORKER

(Social Services – Customer Information Center)

The Customer Information Center (CIC) Lead Worker will provide administrative support to the Supervisor, Program Manager and Processing Assistant IIIs in an environment that provides service to internal/external clients from mail-in program related documents, and telephone inquiries.  The Lead Worker is responsible for handling client service escalations in a timely manner, providing information to staff and clients by directing them to the appropriate resources.  Answer telephones, route calls and records messages. Maintain supply and inventory of all forms and applications; also responsible for ensuring updated information is communicated among staff and Leadership.  Prepare special reports as assigned.  Responsible for training new team members; delegate duties to other Processing Assistants and ensure proper staff coverage. Provides front-line service to walk-in clients.

KNOWLEDGE SKILL AND ABILITIES:

• Experience with multi-line phone systems and knowledge of Microsoft Office and Windows.
• Effective oral and written communication skills.
• Ability to work with the public and operate standard office equipment. 
• Strong ability to multitask and complete assignments timely.
• Ability to assist with training of new recruits for the department.
• Strong leadership skills required

REQUIREMENTS:

High school graduation and two years or more of clerical work experience; or an equivalent combination of training and experience. 

PREFERRED REQUIREMENTS:

Previous experience as a lead worker or equivalent.

Durham County Government is an Equal Opportunity Employer

Durham County Government is an Equal Opportunity Employer