SENIOR LIBRARY ASSISTANT (PAGE SUPERVISOR) - EAST REGIONAL - 40002202

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GENERAL DESCRIPTION:

Responsible for supervising the Library Page staff at the East Regional Library. Library Pages’ primary job duties include shelving books and other materials and collection maintenance. Work is performed under the supervision of the Library Circulation Manager; does related work as required.

Must be able to work a flexible schedule including one evening per week and a weekend rotation. The weekend rotation includes Saturday and Sunday hours.

Although this position is based at the East Regional Library, the person in this position may be asked to work at other locations.

DUTIES AND RESPONSIBILITIES:

• Provides excellent customer service in a team-based environment in the East Regional Library Circulation Unit.
• Hires, supervises, trains, and reviews Library Pages as well as coordinates their work schedules.
• Coordinates and trains community volunteers on Library Page duties.
• Acts as the Head of Circulation in the absence of the Library Circulation Manager.
• Shares responsibility for coverage of the Circulation Desk.
• Shares responsibility for shelving, pulling holds, and maintenance of the library’s collection.
• Supports library circulation functions such as checking items in and out, daily intake and delivery of library materials, pulling holds, shelving, stocking displays, library notices, fee collection, and customer accounts.
• Registers new borrowers and resolves issues related to library accounts.
• Assists with money handling to include, but not limited to, daily revenue reports, cash management reports, reconciling cash register, weekly bank deposits, audits, and coin-op machine.
• Assists with monitoring and answering virtual reference questions via LibAnswers/LibChat.
• Assists Library Circulation Manager with special projects, as needed.
• Serves as Building Manager-on-Duty (MOD), as needed.
• Serves on system teams and committees as assigned.

KNOWLEDGE, SKILLS AND ABILITIES:

• General knowledge of library principles, methods, materials, and practices.
• General knowledge of reader interests and of books and authors.
• General knowledge of the theory and objectives of a public library system.
• Some knowledge of print and electronic reference sources.
• General knowledge of the principles and practices of effective supervision.
• Ability to establish and maintain effective working relationships with library employees and patrons.
• Ability to work independently with minimal supervision and as part of a team.
• Strong ability to work with neurodiverse staff.
• Ability to supervise and motivate subordinate staff.
• Ability to communicate effectively both orally and in writing.
• Ability to understand, interpret, and enforce library rules, policies, and procedures.
• Ability to organize and maintain materials and reference files.
• Ability to use personal computers, email, word processing and spreadsheet software.
• Sufficient keyboard experience to use automated systems effectively.
• Excellent internal and external customer service skills.
• Ability to work pleasantly and effectively with people of all ages.
• Must be able to lift and carry up to 40 lbs.

EDUCATION AND EXPERIENCE:
 

Requires any combination of education and experience equivalent to graduation from an accredited community college with study in library science or related specialty area and two years of experience in general library services.

PREFERRED QUALIFICATIONS:

• Supervisory experience
• Ability to speak Spanish a plus

AMERICANS WITH DISABILITIES ACT COMPLIANCE:

Durham County is an Equal Opportunity Employer. ADA requires Durham County to provide reasonable accommodations to qualified persons with disabilities. Prospective and current employees are encouraged to discuss ADA accommodations with management. 

BACKGROUND CHECK STATEMENT:

This position may be subject to a background check, which could include, but is not limited to, criminal history (employment-related and/or SBI fingerprint-based), credit history, motor vehicle records, educational verification, and checks of the sexual offender registry, depending on the specific requirements of the role. A conviction record does not automatically disqualify an applicant from employment consideration, unless otherwise required by applicable state law.