QUALITY CONTROL & CONTRACT SPECIALIST - 40008980

Date: Jun 16, 2022

Location: Durham, NC, US, 27701

Company: Durham County

Durham County Government employs approximately 1,900 employees that work towards providing needed services throughout the community. With a wide array of services, Durham County Government is at the heart of a rapidly growing and diverse area offering residents, employees and visitors exciting opportunities to live, work, grow and play. For more information about Durham County Government, visit www.dconc.gov.

 

 

DEPARTMENT:       

General Services

DATE POSTED:            

May 18, 2022

CLOSING DATE:           

Open Until Filled

SALARY MIN:  

$41,739.00

SALARY MAX:

$75,130.00

MAXIMUM HIRING SALARY:

$64,800.00

POSITION NUMBER:            

40008980

JOB TYPE:

Full-Time

 


RESPONSIBILITIES:

 

Responsible technical and professional work reviewing and supervising contracts and services managed by the General Services department and provides inspection and review to ensure buildings, grounds and contracted services are maintained at quality levels and to ensure a customer service focus.  Work is performed under the general supervision of the Deputy Director of General Services.  Works with Purchasing and Legal staff to ensure development and implementation of contracts and contractual performance measures in areas to which assigned; participates in the development of contracts and service agreements.  Performs field inspections of county buildings and properties to ensure compliance with maintenance standards. Inspects and reviews work on building and grounds projects to monitor compliance with contract requirements; standards. Inspects and reviews work on building and grounds projects to monitor compliance with contract requirements.  Implements and oversees implementation of janitorial, building maintenance and related construction contracts as assigned by the Deputy Director.  Verifies contractual obligations are met by the contractors (or sub-contractors).  Evaluates performance and implements recommendations to improve performance. Initiates work orders or activates orders already in the system to address service problems and insure building maintenance needs are corrected in a timely manner.  Identifies and responds to service requests and complaints and follows up to ensure department standards are met.  Recommends actions to maintain and improve customer service standards.  Determines fiscal contract requirements and prepares budget recommendations for the Deputy Director.  Advises and assists in implementation of contracts to ensure the financial and legal terms are met. Assesses and evaluates the timeliness and completion of contract provisions.  Assists the contractor with input from various County agencies during the performance of the contract. Prepares regular written reports on the status of repairs.  Designs and implements a schedule and process, including recommending forms and procedures necessary to maintain quality and customer satisfaction of General Services’ maintenance and repair delivery.  Completes annual inspections of fire alarm system, sprinkler system and other inspections.  Works with the Fire Marshal’s office and others to conduct annual inspections.  Establishes and maintains a filing and tracking system for all contracts.  Prepares and maintains log of meetings, observations, contractor work force levels and other pertinent site occurrences encountered in daily reviews.  Administrator for work order system, TMA. Addresses service issues, maintains records and ensures system stays up to date. Flexible schedule is available after successful completion of Probationary period.  Performs other duties as assigned.

 

KNOWLEDGE SKILLS AND ABILITIES:

 

  • Knowledge of departmental programs and contract requirements.
  • Knowledge of project and facilities management techniques and methods.
  • Knowledge of building service and maintenance contracts.
  • Skilled in organizing resources and establishing priorities.
  • Skilled in developing quality improvement plans, auditing existing programs and evaluating results.
  • Skilled in computer use and data base management.
  • Ability to read and interpret contracts and plan specifications.
  • Ability to develop and evaluate using measurable standards, analyze problems, identify alternative solutions and recommend actions.
  • Ability to detect errors in construction and renovation projects.
  • Ability to set, monitor and evaluate standards for quality and measure how service needs of departments and individual clients are met.
  • Ability to manage time, prioritize work and use problem-solving approaches.
  • Ability to prepare and maintain accurate records and reports.
  • Ability to operate computer equipment, maintain accurate records and files and prepare and compile reports.
  • Ability to express ideas effectively both orally and in writing.
  • Ability to organize work and work independently.
  • Ability to climb ladders and work in confined spaces as necessary to complete regular inspection rounds of County facilities.
  • Ability to prepare technical reports, studies, analyses and recommendations.
  • Ability to establish and maintain professional and collaborative working relationships with County staff, other agencies, services providers and the public.

 

REQUIREMENTS:

 

Any combination of education and experience equivalent to an associates’ degree in business administration or a related field and two years experience overseeing facilities’ contracts or related experience that provides the necessary knowledge skills and abilities to perform the job successfully; strong organization and communication skills and certification in building management or property management desired; Bachelor’s degree preferred.

 

SPECIAL REQUIREMENTS:

 

Valid North Carolina Driver’s license; ability to climb ladders and work in confined spaces as necessary to complete regular inspection rounds of county facilities.

Position is an essential worker and can be requested to support during inclement weather.

 

Durham County Government is an Equal Opportunity Employer


Nearest Major Market: Durham
Nearest Secondary Market: Raleigh