PROCESSING ASSISTANT - 40009125

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DUTIES AND RESPONSIBILITIES:

The functions listed below are those that represent the majority of the time spent working in this position. Management may assign additional functions related to the type of work of the position as necessary.

Provides clerical support for the Customer Information Center; answers the telephones, routes calls and records messages; types forms, correspondence and reports; maintains files and processes case records; performs other clerical tasks as assigned. 

KNOWLEDGE, SKILLS, AND ABILITIES:

• Knowledge of Microsoft Office and the ability to operate standard office equipment. 

• Effective oral, written, and interpersonal communication skills with a customer service focus are essential.

• Ability to deal effectively with the public. 

MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS:

• Graduation from high school and one year of clerical work experience; or an equivalent combination of education and experience. 

PREFERRED REQUIREMENTS:

• Bilinqual skills required (Spanish)

AMERICANS WITH DISABILITIES ACT COMPLIANCE:

Durham County is an Equal Opportunity Employer. ADA requires Durham County to provide reasonable accommodations to qualified persons with disabilities. Prospective and current employees are encouraged to discuss ADA accommodations with management. 

BACKGROUND CHECK STATEMENT:

This position may be subject to a background check, which could include, but is not limited to, criminal history (employment-related and/or SBI fingerprint-based), credit history, motor vehicle records, educational verification, and checks of the sexual offender registry, depending on the specific requirements of the role. A conviction record does not automatically disqualify an applicant from employment consideration, unless otherwise required by applicable state law.