PROCESSING ASSISTANT- 40001529

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DUTIES AND RESPONSIBILITIES:

The functions listed below are those that represent the majority of the time spent working in this position. Management may assign additional functions related to the type of work of the position as necessary.

Provides clerical and administrative support for the Children and Family Services Division. Responsibilities include covering the lobby area; processing mail; performing data entry of forms into multiple systems; investigating and reconciling discrepancies in case files; completing criminal background and central registry checks within required timeframes; answering multi-line telephones; routing calls and recording messages; typing forms, correspondence, and reports; and performing other clerical duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES: 

• Experience using multi-line phone systems
• Working knowledge of Microsoft Office and Windows
• Effective oral, written, and interpersonal communication skills
• Ability to work professionally with the public
• Ability to operate standard office equipment (copiers, scanners, printers, etc.)
• Strong attention to detail and ability to meet required timelines

MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS:

• Graduation from high school and one year. Demonstrated possession of knowledge, skills, and abilities gained through at least one (1) year of office assistant or secretarial experience, or an equivalent combination of training and experience.

PREFERRED QUALIFICATIONS:

• Bilingual skills preferred

AMERICANS WITH DISABILITIES ACT COMPLIANCE:

Durham County is an Equal Opportunity Employer. ADA requires Durham County to provide reasonable accommodations to qualified persons with disabilities. Prospective and current employees are encouraged to discuss ADA accommodations with management. 

BACKGROUND CHECK STATEMENT:

This position may be subject to a background check, which could include, but is not limited to, criminal history (employment-related and/or SBI fingerprint-based), credit history, motor vehicle records, educational verification, and checks of the sexual offender registry, depending on the specific requirements of the role. A conviction record does not automatically disqualify an applicant from employment consideration, unless otherwise required by applicable state law.