OFFICE ASSISTANT (CIRCULATION), 53% - EAST REGIONAL LIBRARY

Durham County Government employs approximately 1,900 employees that work towards providing needed services throughout the community. With a wide array of services, Durham County Government is at the heart of a rapidly growing and diverse area offering residents, employees and visitors exciting opportunities to live, work, grow and play. For more information about Durham County Government, visit www.dconc.gov.

*This position is eligible for pro-rated benefits*

GENERAL DESCRIPTION:

Work is performed under the supervision of the Library Circulation Manager; does related work as required. Must be able to work a flexible schedule involving days, evenings and a weekend rotation. The weekend rotation includes Saturday and Sunday hours. Although this position is based at the East Regional Library, the person in this position may be asked to work at other Durham County Library locations.

DUTIES AND RESPONSIBILITIES:

• Provides excellent customer service in a team-based environment in the East Regional Library Circulation unit.
• Shares in the responsibility for coverage of the Circulation Desk.
• Works at Information Desk as part of cross-scheduling training, as assigned.
• Supports library circulation functions such as checking items in and out, daily intake and delivery of library materials, pulling holds, shelving, stocking displays, library notices, fee collection, and customer accounts.
• Registers new borrowers and resolves issues related to library accounts.
• Assists with money handling to include, but not limited to, daily revenue reports, cash management reports, and reconciling cash register.
• Assists with monitoring and answering LibAnswers/LibChat.
• Performs related tasks as required or requested.
   

KNOWLEDGE, SKILLS AND ABILITIES:

• General knowledge of current library principles, methods, materials and practices.
• General knowledge of theory and objectives of a public library system.
• Skill with library technology.
• Ability to establish and maintain effective working relationships with library employees and library patrons.
• Ability to use personal computers, word processing software and email.
• Ability to communicate effectively both orally and in writing.
• Ability to understand and interpret library rules, policies, and procedures.
• Ability to use a variety of office equipment.
• Ability to work pleasantly and effectively with people of all ages.
• Commitment to excellence in internal and external customer service.
• Basic computer skills.
   

MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS:
 

Graduation from high school and demonstrated possession of knowledge, skills and abilities gained through at least one year of office assistant/secretarial experience; or an equivalent combination of training and experience.

PREFERRED QUALIFICATIONS:

• Public Library experience.
• Knowledge of library circulation systems.
• Ability to speak Spanish a plus.
• Preference given to candidates with consistent night/weekend availability.

PHYSICAL DEMANDS:

Physical demands refer to the requirements for physical exertion and coordination of limb and body movement.

• Performs sedentary work that involves walking or standing some of the time and involves exerting up to 40 pounds of force on a regular and recurring basis or sustained keyboard operations.

UNAVOIDABLE HAZARDS (WORK ENVIRONMENT)

Unavoidable hazards refer to job conditions that may lead to injury or health hazards even though precautions have been taken.

• None.

SPECIAL CERTIFICATIONS AND LICENSES

• None

AMERICANS WITH DISABILITIES ACT COMPLIANCE

Durham County is an Equal Opportunity Employer. ADA requires Durham County to provide reasonable accommodations to qualified persons with disabilities. Prospective and current employees are encouraged to discuss ADA accommodations with management.

STANDARD CLAUSES

May be required to work mornings, nights, weekends, holidays and emergencies (man-made or natural) to meet the business needs of Durham County. This job description is not designed to cover or contain a comprehensive listing of essential functions and responsibilities that are required of an employee for this job. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.

ESSENTIAL SAFETY FUNCTIONS

It is the responsibility of each employee to comply with established policies, procedures and safe work practices. Each employee must follow safety training and instructions provided by their supervisor. Each employee must also properly wear and maintain all personal protective equipment required for their job. Finally, each employee must immediately report any unsafe work practices or unsafe conditions as well as any on-the-job injury or illnesses. Every manager/supervisor is responsible for enforcing all safety rules and regulations. In addition, they are responsible for ensuring that a safe work environment is maintained, safe work practices are followed, and employees are properly trained.

Durham County Government is an Equal Opportunity Employer