OFFICE ASSISTANT, CIRCULATION (SOUTHWEST REGIONAL LIBRARY) - 40010975

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GENERAL DESCRIPTION

Work is performed with independence under the supervision of the Library Circulation Manager.

The person in this position will work rotating shifts including day, evening and weekend hours, as assigned.

Although this position is based at the Southwest Regional Library, the selected candidate may be asked to work at other Durham County Library locations. 

DUTIES AND RESPONSIBILITIES:

• Provides clerical support for the Circulation Unit of the Southwest Regional Library.
• Supports library circulation functions such as checking items in and out, daily intake and delivery of library materials, pulling holds, shelving, stocking displays, library notices, fee collection, and customer accounts.
• Registers new borrowers and resolves issues related to library accounts.
• Shares in the responsibility for coverage of the Circulation Desk.
• Works at the children’s and information desks as part of cross-scheduling training, as assigned.
• Provides excellent customer service in a team-based environment in the Southwest Regional Library Circulation Unit.
• Assists with monitoring and answering LibAnswers/LibChat
• Performs related tasks as required or requested.

KNOWLEDGE, SKILLS AND ABILITIES:

• General knowledge of library principles, methods, materials, and practices.
• General knowledge of theory and objectives of a public library system.
• Effective oral and written communication skills
• Excellent internal and external customer service skills.
• Ability to establish and maintain effective working relationships with library employees and patrons.
• Ability to use personal computers and word processing.
• Basic computer skills.

MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS:

Graduation from high school and demonstrated possession of knowledge, skills and abilities gained through at least one year of office assistant/secretarial experience; or an equivalent combination of training and experience.

PREFERRED:

• Public Library experience
• Knowledge of library circulation systems
• Ability to speak Spanish a plus

AMERICANS WITH DISABILITIES ACT COMPLIANCE:

Durham County is an Equal Opportunity Employer. ADA requires Durham County to provide reasonable accommodations to qualified persons with disabilities. Prospective and current employees are encouraged to discuss ADA accommodations with management.