Income Maintenance Caseworker Lead- 40009863

Durham County Government employs approximately 1,900 employees that work towards providing needed services throughout the community. With a wide array of services, Durham County Government is at the heart of a rapidly growing and diverse area offering residents, employees and visitors exciting opportunities to live, work, grow and play. For more information about Durham County Government, visit www.dconc.gov.

RESPONSIBIILITIES:

Incumbents are responsible for the total process of determining applicant/client eligibility of Medicaid in a County Department of Social Services.  Duties include but are not limited to (1) serving as lead worker over a unit of a single program which performs all functions i.e., intake, processing, and review. Employees are required to spend at least 25% of their time in a lead worker capacity. (2) performing the same eligibility determination functions as the income maintenance caseworker II. (3) Performing a wide range of tasks in the eligibility determination/redetermination process which require an in-depth knowledge of all income maintenance program and functional processes. Work also includes the resolving of client appeals of actions taken by income maintenance caseworkers, the analysis of program-wide problem areas which include recommendations for corrective action and specific re-training of existing staff or targeted training of existing staff. (4) Functioning with a great deal of independence with the responsibility for performing a variety of complex task and functions in the Medicaid programs. Employees assume responsibility for the resolution of complex problems where the consequence of their action can have a considerable effect on the client, and/or the agency. Position reports to a higher-level supervisor and review of work at this level is minimal.

KNOWLEDGE, SKILLS & ABILITIES

• Considerable knowledge of NC FAST and Family and Children's Medicaid
• Knowledge of Social Service programs
• Ability to read, analyze, and interpret rules, regulations and procedures.
• Ability to research, analyze and interpret automated system problems
• Ability to communicate with clients/applicants, the public at large, and public officials to obtain data, and to explain and interpret rules, regulations and procedures.
• Ability to perform caseworker functions within structured time frames.
• Ability to work under pressure and handle multiple tasks are essential

REQUIREMENTS:

Requires two year of experience as an Income Maintenance Caseworker, or a degree from an accredited college or university; or an associate’s degree in accounting, business administration, human services, secretarial science or closely related field and at least two years of paraprofessional, clerical or other public contact experience which includes negotiating, interviewing, obtaining, analyzing and/or evaluating data; or a high school diploma and at least five years of paraprofessional, clerical or other public contact experience which includes negotiating, interviewing, obtaining, analyzing and/or evaluating data.

Candidates will be required to pass NC FAST Certification training.

Durham County Government is an Equal Opportunity Employer