INCOME MAINTENANCE CASEWORKER SUPERVISOR

Durham County Government employs approximately 1,900 employees that work towards providing needed services throughout the community. With a wide array of services, Durham County Government is at the heart of a rapidly growing and diverse area offering residents, employees and visitors exciting opportunities to live, work, grow and play. For more information about Durham County Government, visit www.dconc.gov.

***This position will be required to work in the office and remotely***

RESPONSIBILITIES: 

Responsible for the day-to-day supervision of teams that take applications, complete redeterminations and/or changes to the Food and Nutrition Services program. Assigns work to eligibility specialists and reviews eligibility forms to assure that all pertinent information is gathered and recorded. Coordinates the flow of eligibility work both within the unit and other departments. Coordinates staff development functions for employees of the unit; trains and orients new employees.  Plans and reorganizes the functions of the eligibility program.  Confers and consults with departmental staff concerning methods and procedures for implementing eligibility services.  Screen, interviews, and recommends selection of prospective employees.  Performs other duties relative to work described.

KNOWLEDGE SKILLS AND ABILITIES:

• Considerable knowledge of public assistance policies and eligibility requirements.
• Considerable knowledge of needs and problems of disadvantaged persons.  
• Ability to instruct, direct, and supervise employees performing the eligibility duties, and maintain satisfactory working relationships with applicants, and others contacted within the course of work.  
• Ability to represent the eligibility program in departmental meetings and community conferences.
• Ability to communicate effectively orally and in written form.  

REQUIREMENTS:

Four year degree and 3 years eligibility work or administrative experience in Social Services OR graduation from high school and six years of experience determining eligibility in a Social Services program, including at least one year in a supervisory capacity. Must have current NC Fast Level One and Core Certifications. 

PREFERRED REQUIREMENTS:

Experience in multiple public assistance programs

A minimum of two years of Department of Social Services supervisory experience

Experience in NC FAST

Bilingual skills (English and Spanish)

Durham County Government is an Equal Opportunity Employer