INCOME MAINTENANCE CASEWORKER SUPERVISOR - 40001390 1

Join Durham County Government
Durham County Government is home to over 2,000 dedicated professionals working together to deliver essential services that strengthen and support our vibrant, diverse community. As the heart of a fast-growing region, we offer meaningful careers across a wide range of fields—giving you the opportunity to make a real impact where you live, work, grow, and play. Learn more at www.dconc.gov.

DUTIES AND RESPONSIBILITIES:

The functions listed below are those that represent the majority of the time spent working in this position. Management may assign additional functions related to the type of work of the position as necessary.

Responsible for the day-to-day supervision of teams that take applications, complete redeterminations and/or changes to Adult or Family Medicaid programs. Assigns work to eligibility specialists and reviews eligibility forms to assure that all pertinent information is gathered and recorded. Coordinates the flow of eligibility work both within the unit and other departments.  Coordinates staff development functions for employees of the unit; trains and orients new employees.  Plans and reorganizes the functions of the eligibility program.  Confers and consults with departmental staff concerning methods and procedures for implementing eligibility services.  Screen, interviews, and recommends selection of prospective employees.  Performs other duties relative to work described. 

KNOWLEDGE SKILLS AND ABILITIES:

• Considerable knowledge of public assistance policies and eligibility requirements Food and Nutrition Services, Medicaid and/or Work First Cash Assistance.
• Considerable knowledge of needs and problems of disadvantaged persons.  
• Ability to instruct, direct, and supervise employees performing the eligibility duties, and maintain satisfactory working relationships with applicants, and others contacted within the course of work.  
• Ability to represent the eligibility program in departmental meetings and community conferences.  
• Ability to communicate effectively orally and in written form.  
• Considerable knowledge of use of income maintenance manuals.
• General knowledge of all income maintenance programs.
• Good mathematical reasoning and computational skills.
• General knowledge of all agency programs and services which could affect the client/applicant.
• Ability to instruct, organize, direct, and supervise lower‑level employees performing eligibility duties.
• Ability to maintain a satisfactory working relationship with applicants, and others contacted within the course of performing work.
• Ability to communicate effectively with applicants and community agencies to obtain pertinent data and to interpret rules and regulations.
• Ability to represent the income maintenance staff in departmental meetings and community conferences.
• Ability to present information orally and in written form.
• Ability to read, analyze, and interpret a variety of rules, regulations, and procedures of varying complexity.

MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS:

Four year degree and 3 years eligibility work or administrative experience in Social Services OR graduation from high school and six years of experience determining eligibility in a Social Services program, including at least one year in a supervisory capacity.

PREFERRED REQUIREMENTS:

Experience in multiple public assistance programs

Experience in NC FAST

Long Term Care experience

AMERICANS WITH DISABILITIES ACT COMPLIANCE:

Durham County is an Equal Opportunity Employer. ADA requires Durham County to provide reasonable accommodations to qualified persons with disabilities. Prospective and current employees are encouraged to discuss ADA accommodations with management. 

BACKGROUND CHECK STATEMENT:

This position may be subject to a background check, which could include, but is not limited to, criminal history (employment-related and/or SBI fingerprint-based), credit history, motor vehicle records, educational verification, and checks of the sexual offender registry, depending on the specific requirements of the role. A conviction record does not automatically disqualify an applicant from employment consideration, unless otherwise required by applicable state law.