INCOME MAINTENANCE CASEWORKER III - 40008434

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Durham County Government is home to over 2,000 dedicated professionals working together to deliver essential services that strengthen and support our vibrant, diverse community. As the heart of a fast-growing region, we offer meaningful careers across a wide range of fields—giving you the opportunity to make a real impact where you live, work, grow, and play. Learn more at www.dconc.gov.

RESPONSIBILITIES:

Responsible for researching, troubleshooting, and resolving case issues in NC FAST for multiple programs, including but not limited to Medicaid, Food Nutrition Services, Work First, and Child Care Subsidy. Tracks and follows up with in-house and state help desk tickets.  Keeps abreast of policies and procedures governing all programs.   Must have comprehensive knowledge of policies and procedures in determining eligibility services for programs listed above. Ability to work under pressure and handle multiple tasks are essential. Strong computer skills, oral and written communications skills and organizational skills are highly desired.

KNOWLEDGE SKILLS AND ABILITIES: 

• Considerable knowledge of NC FAST and Social Service programs
• Ability to read, analyze, and interpret rules, regulations and procedures.
• Ability to research, analyze and interpret automated system problems
• Ability to communicate with clients/applicants, the public at large, and public officials to obtain data, and to explain and interpret rules, regulations and procedures.
• Ability to perform caseworker functions within structured time frames.
• Ability to work under pressure and handle multiple tasks are essential

   

REQUIREMENTS:

Requires two year of experience as an Income Maintenance Caseworker, or a degree from an accredited college or university; or an associates degree in accounting, business administration, human services, secretarial science or closely related field and at least two years of paraprofessional, clerical or other public contact experience which includes negotiating, interviewing, obtaining, analyzing and/or evaluating data; or a high school diploma and at least five years of paraprofessional, clerical or other public contact experience which includes negotiating, interviewing, obtaining, analyzing and/or evaluating data.

AMERICANS WITH DISABILITIES ACT COMPLIANCE:

Durham County is an Equal Opportunity Employer. ADA requires Durham County to provide reasonable accommodations to qualified persons with disabilities. Prospective and current employees are encouraged to discuss ADA accommodations with management.