INCOME MAINTENANCE CASEWORKER II - Changes Team

Durham County Government employs approximately 1,900 employees that work towards providing needed services throughout the community. With a wide array of services, Durham County Government is at the heart of a rapidly growing and diverse area offering residents, employees and visitors exciting opportunities to live, work, grow and play. For more information about Durham County Government, visit www.dconc.gov.

RESPONSIBILITIES:

Selected candidate will be responsible for completing recertifications and changes for the Food and Nutrition or Family and Children’s Medicaid programs. Performs in-depth assessments as well as gather and document information. Assesses accuracy of information received to determine eligibility. Informs clients of all available programs and makes referrals to appropriate programs or agencies. Keeps abreast of policies and procedures governing all programs. Ability to work under pressure and to handle multiple task are essential.

KNOWLEDGE SKILLS AND ABILITIES:

• Considerable knowledge of the program/ areas of assignment.

• General knowledge of all agency and community programs and services which could affect the client/applicant. Good mathematical reasoning and computational skills.

• Ability to read, analyze, and interpret rules, regulations and procedures.

• Ability to communicate with clients/applicants, the public at large, and public officials to obtain data, and to explain and interpret rules, regulations and procedures.

• Ability to instruct and to evaluate the work of lower level employees.

• Ability to perform caseworker functions within structured time frames.

• Strong organizational, oral and written communication skills.

• Bilingual skills preferred.

REQUIREMENTS:

One year of experience as an Income Maintenance Caseworker; or a degree from an accredited college or university; or an associates degree in accounting, business administration, human services, secretarial science or closely related field and at least two years of paraprofessional, clerical or other public contact experience which includes negotiating, interviewing, obtaining, analyzing and/or evaluating data; or a high school diploma and at least five years of paraprofessional, clerical or other public contact experience which includes negotiating, interviewing, obtaining, analyzing and/or evaluating data.

Durham County Government is an Equal Opportunity Employer