INCOME MAINTENANCE CASEWORKER II- 40001574

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Durham County Government is home to over 2,000 dedicated professionals working together to deliver essential services that strengthen and support our vibrant, diverse community. As the heart of a fast-growing region, we offer meaningful careers across a wide range of fields—giving you the opportunity to make a real impact where you live, work, grow, and play. Learn more at www.dconc.gov.

RESPONSIBILITIES:

Selected candidate will be responsible for completing applications for Family and Children’s Medicaid programs. Performs in-depth assessments as well as gather and document information. Assesses accuracy of information received to determine eligibility. Informs clients of all available programs and makes referrals to appropriate programs or agencies. Keeps abreast of policies and procedures governing all programs. Ability to work under pressure and to handle multiple tasks are essential.

KNOWLEDGE SKILLS AND ABILITIES:

• Considerable knowledge of the program/ areas of assignment.

• General knowledge of all agency and community programs and services which could affect the client/applicant. Good mathematical reasoning and computational skills.

• Ability to read, analyze, and interpret rules, regulations and procedures.

• Ability to communicate with clients/applicants, the public at large, and public officials to obtain data, and to explain and interpret rules, regulations and procedures.

• Ability to perform caseworker functions within structured time frames.

• Strong organizational, oral and written communication skills.

• Bilingual skills preferred.

REQUIREMENTS:

One year of experience as an Income Maintenance Caseworker; or a degree from an accredited college or university; or an associate’s degree in accounting, business administration, human services, secretarial science or closely related field and at least two years of paraprofessional, clerical or other public contact experience which includes negotiating, interviewing, obtaining, analyzing and/or evaluating data; or a high school diploma and at least five years of paraprofessional, clerical or other public contact experience which includes negotiating, interviewing, obtaining, analyzing and/or evaluating data.

Location: Hospital Outpost

AMERICANS WITH DISABILITIES ACT COMPLIANCE:

Durham County is an Equal Opportunity Employer. ADA requires Durham County to provide reasonable accommodations to qualified persons with disabilities. Prospective and current employees are encouraged to discuss ADA accommodations with management.