EMS QUALITY ASSURANCE PROGRAM MANAGER - 40000856

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GENERAL DESCRIPTION:

The purpose of this position is to assist the Assistant Chief Paramedic – Clinical Affairs position with quality management, data interpretation and visualization, protocol development and revision. This position will assist with managing clinical research activities, safety and compliance, finding alternative funding sources, monitoring EMS care and clinical performance, incident investigation and staff remediation.

This class works under general supervision of the Assistant Chief Paramedic – Clinical Affairs.

ESSENTIAL FUNCTIONS:

The essential functions listed below are those that represent the majority of the time spent working in this class. Management may assign additional functions related to the type of work of the class as necessary.

• Participates in review of activities and processes for area of work, assist in implementing changes to affect continual improvement in services provided and ensures compliance with regulatory and legal requirements.
• Develops reports of clinical performance for dissemination within the EMS command structure and EMS Peer Review Committee.
• Analyzes data and develops reports and ensures completeness of relevant call data.
• Assist with gathering data needed for statistical reports.
• Reviews and observes care provided by Emergency Medical Services.
• Meets with EMS staff as needed to investigate complaints and incidents involving clinical performance.
• Participates in meetings with community partners and stakeholders.
• Performs quality assurance and quality improvement review of patient care reports and refers issues/concerns to EMS Educational Coordinator or designee. 
• Ensures compliance with the Medical Incident Review Policy. 
• Determines the need for and methods of remediation to address gaps in care delivery. 
• Works with district supervisors and senior paramedic field training officers to ensure quality management activities are completed. 
• Performs related work as assigned.

KNOWLEDGE, SKILLS AND ABILITIES

• Understanding of Emergency Medical Dispatch. 
• Proficiency with Microsoft Office Products and EMS related software. 
• Understanding statistical data analysis and visualization. 
• Skilled in preparing clear, accurate, and concise reports and presentations. 
• Ability to express ideas effectively – both orally and in writing. 
• Ability to interpret clinical information, evaluate care quality, and apply clinical standards. 
• Ability to establish and maintain effective working relationships with employees, clinical partners, community agencies, and the public. 
• Ability to interact with tact, courtesy, and professionalism when engaging with patients, families, employees, and external partners. 
• Ability to function as a clinically qualified paramedic within the Durham County EMS System

MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS

• Bachelor’s degree in Emergency Medical Services, Health Sciences, Emergency Management, or related field from an appropriately accredited College or University or an equivalent combination of education, training, and experience.
• Three (3) years of Paramedic experience or related experience.  
• Completion of National Incident Management System (NIMS) courses 100, 200, 700 and 800 prior to hire. NIMS 300 and 400 must be completed within one year of hire if not completed prior to hire.
• Completion of the Department of Homeland Security (DHS) Major Incident Command School, Enhanced Incident Management/Unified Command 314 (E/IMUC 314) Texas A&M, or equivalent within 12 months of hire.

SPECIAL CERTIFICATIONS AND LICENSES:

• NC Paramedic Certification or ability to apply for NC Paramedic reciprocity.
• Must possess and maintain a valid North Carolina State Driver’s License with an acceptable three-year driving history.

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PHYSICAL DEMANDS:

Physical demands refer to the requirements for physical exertion and coordination of limb and body movement.

• Performs medium work that involves walking, standing, stooping, jumping, dancing, stretching, or lifting all the time and involves exerting between 20 and 50 pounds of force on a regular and recurring basis or exceptional skill, adeptness and speed in the use of the fingers, hands or limbs in tasks involving very close tolerances or limits of accuracy.

(UNAVOIDABLE HAZARDS (WORK ENVIRONMENT):

Unavoidable hazards refer to the job conditions that may lead to injury or health hazards even though precautions have been taken.

• Involves routine and frequent exposure to:
• Bright / dim light; Dusts and pollen.
• Extreme heat and/or cold; Wet or humid conditions.
• Extreme noise levels, Animals/wildlife.
• Vibration; Fumes and/or noxious odors.
• Traffic; Moving machinery.
• Electrical shock; Heights.
• Radiation; Disease/pathogens.
• Toxic/ caustic chemicals; Explosives; Violence.
• Other extreme hazards not listed above.

STANDARD CLAUSES:

May be required to work nights, weekends, holidays and emergencies (man-made or natural) to meet the business needs of Durham County.
This job description is not designed to cover or contain a comprehensive listing of essential functions and responsibilities that are required of an employee for this job. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.

ESSENTIAL FUNCTIONS:

It is the responsibility of each employee to comply with established policies, procedures and safe work practices. Each employee must follow safety training and instructions provided by their supervisor. Each employee must also properly wear and maintain all personal protective equipment required for their job. Finally, each employee must immediately report any unsafe work practices or unsafe conditions as well as any on-the-job injury or illnesses.
Every manager/supervisor is responsible for enforcing all safety rules and regulations. In addition, they are responsible for ensuring that a safe work environment is maintained, safe work practices are followed, and employees are properly trained.

AMERICANS WITH DISABILITIES ACT COMPLIANCE:

Durham County is an Equal Opportunity Employer. ADA requires Durham County to provide reasonable accommodations to qualified persons with disabilities. Prospective and current employees are encouraged to discuss ADA accommodations with management.