CHILD SUPPORT MANAGER - 40001691

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RESPONSIBILITIES:  

The primary purpose of this position is to provide leadership in the areas of administration, supervision, coordination, and day-to-day operations of the Child Support Program. The position provides direct supervision to 4 Child Support Supervisor position and one Staff Development Specialist and indirect supervision to a large staff of Senior Child Support Agents along with administrative Processing Assistant positions. This position is responsible for: Strategic planning for the child support division based on established guidelines, statutes, regulations, policy and needs of the program. Planning with and monitoring staff to ensure that accurate records, controls and reports are generated and maintained. Planning and coordinating all activities will result in the location of non-custodial parents, establishment, enforcement and distribution of support orders. Strategic planning with supervisors regarding work operations priorities, deadlines and setting short- and long-term goals for the division. This position is responsible for active and terminated child support cases in the CSE Automated Case Tracking System to ensure that cases are entered up-to-updated and terminated timely. The job duties also include providing assistance with budgeting, internal planning, community planning and community relations.

KNOWLEDGE SKILLS AND ABILITIES:

• Thorough knowledge of Child Support Enforcement Program; related legal procedures, judicial operations, office management practices and procedures and supervisory practices and management techniques.
• Skill in interviewing, investigating, and analyzing case variables
• Ability to organize and summarize case information.
• Ability to represent program in oral and written form.
• Ability to plan, direct, monitor and develop the program.
• Coaching, counseling, training and motivating staff.
• Child Support Supervisory and management experience
• Presentation and public speaking skills (written & oral)
• Skills in coaching, counseling, training and motivating staff
• Child Support Supervisory and management experience
• Technical knowledge (computer skills, automated systems)

MINIMUM REQUIREMENTS:

Graduation from high school plus six years of experience in investigative, judiciary, eligibility, attorney's office, or related work which provides the knowledge, skills and abilities needed to perform the work, including two years of IV-D experience and two years of supervisory experience; or four year degree plus three and one half years of experience in the Child Support Enforcement Program; or Associate of Arts Degree in business, human resources, law enforcement or closely related field and four years of experience in investigative, judiciary, eligibility, attorney's office, or related work, including two years of IV-D experience.

PREFERRED REQUIREMENTS:

Extensive years of experience supervising/managing a child support division in North Carolina at the state or county government level. 

Ten years of IV-D Experience 

Ten years of Child Support Experience

Five years of Supervisory Experience

AMERICANS WITH DISABILITIES ACT COMPLIANCE:

Durham County is an Equal Opportunity Employer. ADA requires Durham County to provide reasonable accommodations to qualified persons with disabilities. Prospective and current employees are encouraged to discuss ADA accommodations with management. 

BACKGROUND CHECK STATEMENT:

This position may be subject to a background check, which could include, but is not limited to, criminal history (employment-related and/or SBI fingerprint-based), credit history, motor vehicle records, educational verification, and checks of the sexual offender registry, depending on the specific requirements of the role. A conviction record does not automatically disqualify an applicant from employment consideration, unless otherwise required by applicable state law.