ASSISTANT DIRECTOR GENERAL SERVICES - BUSINESS OPERATIONS- 40008926

Durham County Government employs approximately 1,900 employees that work towards providing needed services throughout the community. With a wide array of services, Durham County Government is at the heart of a rapidly growing and diverse area offering residents, employees and visitors exciting opportunities to live, work, grow and play. For more information about Durham County Government, visit www.dconc.gov.

GENERAL DESCRIPTION:

This position oversees the Business Services Division managing accounts payable and receivable, contracts administration, ambassador services, facility use and stadium operations.

This class works independently; work is performed under the general supervision of the Director of General Services.

DUTIES AND RESPONSIBILITIES:

The functions listed below are those that represent the majority of the time spent working in this position. Management may assign additional functions related to the type of work of the position as necessary.

• Oversees the development, administration, and monitoring of the department's operating and capital budgets across multiple program funds; prepares financial analyses, revenue projections, reconciliations, and reports; monitors expenditures; reviews Capital Improvement Program requests; and ensures sound fiscal management and compliance with County financial policies.
• Reconcile invoices for major and capital contracts, process grants and ensure full compliance with all grantor requirements.
• Develops and delivers staff training on standard operating procedures (SOPs), updates departmental SOPs as needed.
• Managing and controlling the department’s operating and capital budgets, preparing financial analyses and reports, and developing annual revenue projections for County buildings.
• Oversees contract administration including contract implementation, grant compliance, invoice reconciliation, bid proposal coordination, procurement support, and monitoring vendor performance to ensure contractual and financial compliance.
• Develop analytical reports, processing accounts and billings for the nine program funds, and authorizing refunds, billing adjustments, requisition payments, and invoices.
• Leads, supervises, and manages assigned staff, including approving personnel actions, timesheets, and leave requests.
• Develops performance metrics, conducts performance evaluations, updates work plans, and assigns tasks to effectively allocate staff resources and achieve organizational goals.
• Responsible for accounts payable planning, customer service operations, Managing for Results analysis, and quality control and assurance activities.
• Monitors invoices and resolves issues related to overpayments, discrepancies, and audit findings.
• Oversees all financial operations for the divisions, investigates and resolves discrepancies, and provides recommendations and solutions to the Director.
• In the absence of the Director, the Assistant Director of Business Services is authorized to approve all financial transactions.
• Reviews requests for Capital Improvement Program (CIP) expenditures for accuracy and provides recommendations to the Director.
• Manages and oversee operational functions by coordinating workflow assignments and directing the day-to-day operations of the General Services Business Services division.
• Leads departmental strategic planning initiatives; develops performance measures, operational metrics, and Managing for Results reporting to evaluate organizational effectiveness, improve operational performance, and support County strategic priorities.
• Establishes and maintains effective working relationships with employees, public officials, vendor representatives, and the general public.
• Prepares reports, agenda materials, and recommendations for presentation to the Board of County Commissioners, Stadium Authority, County leadership, and other governing bodies; provides technical information and recommendations regarding contracts, budgets, and operational initiatives.
• Establishes and maintains internal financial controls; monitors compliance with grant requirements, County financial policies, auditing standards, and applicable procurement regulations.
• Manages operational logistics and cross-divisional support within General Services divisions including Business Services and Stadium Operations.
• Serves as the department Subject Matter Expert (SME) for enterprise ERP systems, designing and delivering targeted training for General Services staff and optimizing daily system operations.
• Provides input on the integration between Technical Management Assistance (TMA) and other systems to ensure efficient system functionality and operational alignment.
• Represents General Services on cross-functional committees and collaborative initiatives to shape departments’ technology workflow strategies.
• Provides leadership, coaching, performance management, succession planning, workload management, staff development, and cross-training initiatives to build organizational capacity and ensure continuity of operations.
• Performs related work as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Proficiency in operating computers and standard office equipment, including printers, scanners, and telecommunication devices.
• Skill in using work‑order management systems to track, update, and coordinate operational tasks.
• Proficiency in navigating the internet to research information, access systems, and support daily operations.
• Strong proficiency in Microsoft Office applications for creating documents, spreadsheets, and presentations.
• Working knowledge of SAP for entering, retrieving, and managing financial or operational data.
• Analytical skills to analyze programs and processes.
• Ability to coach staff effectively and skillfully negotiate contracts to support departmental operations.
• Knowledge of financial accounting principles as well as building systems and maintenance requirements.
• Knowledge of City and County codes and ordinances, safety regulations, and OSHA rules and regulations.
• Knowledge of LEED facility cleaning standards, business management systems, and effective planning practices.

MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS:

• Requires a bachelor’s degree in business administration, Public Administration and a minimum of eight (8) years of experience in Government, Public Administration, Business Administration

SPECIAL CERTIFICATIONS AND LICENSES:

• Must possess and maintain a valid driver’s license issued by the State of North Carolina and an acceptable driving record.
• Must possess and maintain commission as a Notary Public in the state of North Carolina.

PHYSICAL DEMANDS

• Performs sedentary work that involves walking or standing some of the time and involves exerting up to 10 pounds of force on a regular and recurring basis or sustained keyboard operations.
• Potential physical fatigue from moving between multiple work sites or office locations within the department.

Durham County Government is an Equal Opportunity Employer