Systems Support Technician

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SUMMARY OBJECTIVE:

The purpose of this position is to provide responsible technical and skilled work, installing, 
troubleshooting and testing microcomputer hardware and software, providing knowledgeable first line support of information systems for the assigned department.
This class works under general supervision, independently developing work methods and 
sequences. 

ESSENTIAL FUNCTIONS:

The essential functions listed below are those that represent the majority of the time spent 
working in this class. Management may assign additional functions related to the type of 
work of the class as necessary.

• Provides training for specific computer applications and systems.
• Plans, installs and tests new equipment and software.
• Configures, setup and maintain master stations, reservation stations, and print release 
software.
• Assists in maintaining personal computer and terminal equipment database.
• Troubleshoots hardware problems related to PCs, terminals, and peripherals.
• Produce system reports.
• Troubleshoots software problems related to office automation and applications programs.
• Performs minor in-house repairs on PCs and coordinates major repairs with equipment 
vendors.
• Develop and document IT standards and procedures, including maintenance and 
operational protocols, to enhance department IT infrastructure.
• Deliver superior customer service, ensuring effective communication with both internal and 
external stakeholders.
• Coordinates support with Durham County Information Technology Department.
• Provides user support in installing and using PCs, terminals, peripherals, and applications 
software.
• Performs related work as assigned

KNOWLEDGE, SKILLS AND ABILITIES:

• Thorough knowledge of personal computer technology. 
• Ability to install PCs, operating systems, and applications software. 
• Ability to work independently or as a team member to identify requirements, find and 
evaluate alternatives, present solutions, make recommendations and follow projects 
through to completion.
• Ability to take initiative and use creative and innovative thinking to find solutions to 
computer or technical problems.
• Ability to serve as a team member, providing coordination and leadership to other team 
members.
• Ability to establish and maintain effective working relationships with users, peers and 
department officials. 
• Ability to communicate effectively orally and in writing.

MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS:

• High School Graduation or GED equivalent.
• Two (2) years of technical support for IT hardware and software or related experience or 
an equivalent combination of education, training, and experience.

PHYSICAL DEMANDS:

Physical demands refer to the requirements for physical exertion and coordination of limb and 
body movement.

• Performs sedentary work that involves walking or standing some of the time and involves 
exerting up to 10 pounds of force on a regular and recurring basis or sustained keyboard 
operations.

UNAVOIDABLE HAZARDS (WORK ENVIRONMENT):

Unavoidable hazards refer to the job conditions that may lead to injury or health hazards even 
though precautions have been taken.

• None.

SPECIAL CERTIFICATIONS AND LICENSES:

• None.

AMERICANS WITH DISABILITIES ACT COMPLIANCE:

Durham County is an Equal Opportunity Employer. ADA requires Durham County to provide 
reasonable accommodations to qualified persons with disabilities. Prospective and current 
employees are encouraged to discuss ADA accommodations with management.

STANDARD CLAUSES:

May be required to work nights, weekends, holidays and emergencies (man-made or natural) to meet the business needs of Durham County. 
This job description is not designed to cover or contain a comprehensive listing of essential 
functions and responsibilities that are required of an employee for this job. Other duties, 
responsibilities, and activities may change or be assigned at any time with or without notice. 

ESSENTIAL SAFETY FUNCTIONS:

It is the responsibility of each employee to comply with established policies, procedures and safe work practices. Each employee must follow safety training and instructions provided by their supervisor. Each employee must also properly wear and maintain all personal protective 
equipment required for their job. Finally, each employee must immediately report any unsafe work practices or unsafe conditions as well as any on-the-job injury or illnesses. 
Every manager/supervisor is responsible for enforcing all safety rules and regulations. In addition, they are responsible for ensuring that a safe work environment is maintained, safe work practices are followed and employees are properly trained

AMERICANS WITH DISABILITIES ACT COMPLIANCE:

Durham County is an Equal Opportunity Employer. ADA requires Durham County to provide reasonable accommodations to qualified persons with disabilities. Prospective and current employees are encouraged to discuss ADA accommodations with management. 

BACKGROUND CHECK STATEMENT:

This position may be subject to a background check, which could include, but is not limited to, criminal history (employment-related and/or SBI fingerprint-based), credit history, motor vehicle records, educational verification, and checks of the sexual offender registry, depending on the specific requirements of the role. A conviction record does not automatically disqualify an applicant from employment consideration, unless otherwise required by applicable state law.