PROCESSING ASSISTANT - 400001056

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**This posting is subject to close without prior notification.**

GENERAL DESCRIPTION:

This position is Administrative Support staff deployable to various program areas to provide administrative support including: registration, fee collection and eligibility, processing and managing charts, telephone management and medical records. Clinics where position may work include: Central Intake, Family Planning, Sexually Transmitted Diseases, Tuberculosis, Immunization, Adult Health, Maternal Health, Laboratory, Pharmacy, and HIV Testing and Counseling. All activities for receiving clients, collecting statistical and financial data, routing clients to providers, scheduling appointments and follow-up visits are handled by this staff.

DUTIES AND RESPONSIBILITIES:

The functions listed below are those that represent the majority of the time spent working in this position. Management may assign additional functions related to the type of work of the position as necessary.

• Registers new patients in EPIC by collecting demographic information, verifying insurance, verifying financial eligibility, obtaining signatures indicating consent, and providing notice of privacy practices;
• Schedules patient appointments in person and on the phone and gives instructions for the appointment day;
• Collects patient fees, communicates account balances, maintains cash drawer, and turns in fees and appropriate reports to designee at the end of each day;
• Answers phone assisting with patient needs, including directing patient to appropriate clinic/staff;
• Provides administrative support to various clinical staff and supervisor as needed;
• Assist with the creation of manuals, procedural documents, and forms for unit operations;
• Assists the unit by reviewing eligibility, scheduling, and registration work; 
• Demonstrates effective customer service and problem solving;
• Assists the Processing Unit Supervisor with program audits and quality assurance measures;
• Coordinates the distribution of the Customer Service Survey Questionnaire;
• Performs other related tasks as required.

KNOWLEDGE, SKILLS, AND ABILITIES: 

• General knowledge of office and administrative software and techniques, including Microsoft Office Suite;
• Ability to practice effective communication techniques, both orally and in writing;
• Ability to communicate effectively in person and by telephone;
• Skills in effective customer service and de-esculation skills;
• Ability to understand and contribute to the process of creating effective policies and procedures; 
• Working knowledge of general office practices and procedures;
• Ability to arrange and place records, reports, files and other documents into a defined sequence;
• Ability to screen and refer communications using defined procedures;
• Ability to learn and use a variety of standard and special office equipment;
• Ability to perform simple arithmetic calculations.

MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS:

• Graduation from high school; or an equivalent combination of training and experience.

PREFERRED QUALIFICATIONS:

• At least two years of administrative or registration experience in a medical clinic. Experience with EPIC or a similar electronic health record system.

To further the mission of the Durham County Department of Public Health (DCoDPH) to partner with our community to advance health equity, protect the environment, and promote health and wellness for all, DCoDPH is implementing the employee vaccination and tuberculosis screening policies. All DCoDPH employees are considered healthcare personnel (HCP) working in a health care setting with the potential for exposure to patients and/or infectious materials and, therefore, are required to comply and provide documented proof of the following:

• Measles, Mumps & Rubella (MMR) vaccination/immunity 
• Varicella-Zoster Virus (Chicken Pox) vaccination/immunity 
• Tdap (Tetanus, Diphtheria, Pertussis)
• Tuberculosis (TB) baseline screening within the last twelve (12) months prior to employment
• Hepatitis B vaccination/immunity – only required for DCoDPH employees with potential Bloodborne Pathogen (BBP) exposures.

Identified DCoDPH HCP with potential Bloodborne Pathogen (BBP) exposure have an additional requirement for the Hepatitis B vaccination. Required vaccination, serological testing to determine immunity, and baseline tuberculosis screening are available for all Public Health employees who elect to become DCoDPH patients upon request and at no cost.

Proof of vaccination and tuberculosis screening must be provided to Human Resources within seven (7) business days prior to the date of employment.

AMERICANS WITH DISABILITIES ACT COMPLIANCE:

Durham County is an Equal Opportunity Employer. ADA requires Durham County to provide reasonable accommodations to qualified persons with disabilities. Prospective and current employees are encouraged to discuss ADA accommodations with management.