HUMAN SERVICES TECHNICIAN- 40001528

Join Durham County Government
Durham County Government is home to over 2,000 dedicated professionals working together to deliver essential services that strengthen and support our vibrant, diverse community. As the heart of a fast-growing region, we offer meaningful careers across a wide range of fields—giving you the opportunity to make a real impact where you live, work, grow, and play. Learn more at www.dconc.gov.

RESPONSIBILITIES:

Performs responsible work providing support for human services programs. Work is performed under regular supervision.

ESSENTIAL JOB FUNCTIONS:

• Enters case information and assists with interviewing and case troubleshooting human service programs.
• Determines client eligibility for public assistance programs which are characterized by the limited number and complexity of program regulations.
• Interviews clients to obtain the required information, explaining the programs, completing the application and verifying a limited amount of qualifying data;
• Performs various administrative duties in support of assigned programs;
• Maintains log of reports and data received;
• Maintains and distributes returned client cards;
• Maintains client databases, create and generate reports of client data;
• Handles mail and faxes; data entry of client information;
• Refers clients to other agency staff; and
• Performs related duties as assigned.

KNOWLEDGE SKILLS AND ABILITIES:

• Good mathematical reasoning and computational skills.
• Ability to communicate with clients, applicants, and the public to obtain data and to explain and interpret rules and procedures.
• Ability to understand the needs and problems of clients/applicants.
• Ability to learn the program area of assignment.
• Ability to communicate effectively orally and in writing;
• General knowledge and use of Microsoft Office.
• Knowledge of  Microsoft Office and the
• Ability to operate standard office equipment are highly desired
• Customer Service focus is essential

REQUIREMENTS:

Requires any combination of education and experience equivalent to graduation from high school and two years of paraprofessional experience which should include negotiating, interviewing, explaining information, gathering and compiling data, analysis of data, and/or the performance of mathematical or legal tasks; or and equivalent combination of training and experience.

Durham County Government is an Equal Opportunity Employer

AMERICANS WITH DISABILITIES ACT COMPLIANCE:

Durham County is an Equal Opportunity Employer. ADA requires Durham County to provide reasonable accommodations to qualified persons with disabilities. Prospective and current employees are encouraged to discuss ADA accommodations with management.