ADMINISTRATIVE SUPPORT ASSISTANT- 40002375

Durham County Government employs approximately 1,900 employees that work towards providing needed services throughout the community. With a wide array of services, Durham County Government is at the heart of a rapidly growing and diverse area offering residents, employees and visitors exciting opportunities to live, work, grow and play. For more information about Durham County Government, visit www.dconc.gov.

GENERAL DESCRIPTION:

The purpose of this position is to provide clerical support to the Justice Services Department (JSD) during the evening hours, Monday through Thursday from 5:00 PM to 8:30 PM.  This position will also perform routine administrative duties. 

DUTIES AND RESPONSIBILITIES:

The functions listed below are those that represent the majority of the time spent working in this position. Management may assign additional functions related to the type of work of the position as necessary.

• Data entry into multiple systems;
• Key, box and store closed files;
• Enter daily attendance;
• Print attendance rosters for the next day;
• Maintain client privacy and confidentiality;
• Update forms, agency documents and signage as needed or requested;
• Provides general office administrative support as directed;
• Performs routine office duties such as answering phones and forwarding calls, greeting and assisting the public;
• Responds to customers by providing routine information, answering questions, and referring customers to appropriate resources;
• Edits and update forms, agency documents, and signage as needed or requested;
• Performs related tasks as required.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Thorough knowledge of operating standard office practices, processes, procedures and equipment, such as use of a multi-line telephone system;
• General knowledge of Microsoft Office Package and Outlook;
• Ability to establish and maintain effective working relationships with other employees and the general public;
• Ability to understand and follow oral and written instructions;
• Must display the ability to provide and deliver professional, helpful, and high-quality customer services to all clients, customers, contractors, and vendors of Justice Services Department;
• Ability to take direction and follow documented procedure;
• Ability to engage positively with customers generally and in difficult situations.

MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS:

• High School Graduation or GED equivalent.
• One (1) year of administrative or clerical support or related experience or an equivalent combination of education, training, and experience.

PHYSICAL DEMANDS:

Physical demands refer to the requirements for physical exertion and coordination of limb and body movement.

• Performs sedentary work that involves walking or standing some of the time and involves exerting up to 10 pounds of force on a regular and recurring basis or sustained keyboard operations.

UNAVOIDABLE HAZARDS (WORK ENVIRONMENT):

Unavoidable hazards refer to the job conditions that may lead to injury or health hazards even though precautions have been taken.

• None

SPECIAL CERTIFICATIONS AND LICENSES REQUIREMENTS:

• None

STANDARD CLAUSES:

May be required to work nights, weekends, holidays, and emergencies (man-made or natural) to meet the business needs of Durham County.

This job description is not designed to cover or contain a comprehensive listing of essential functions and responsibilities that are required of an employee for this job. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.

ESSENTIAL SAFETY FUNCTIONS:

It is the responsibility of each employee to comply with established policies, procedures and safe work practices. Each employee must follow safety training and instructions provided by their supervisor. Each employee must also properly wear and maintain all personal protective equipment required for their job. Finally, each employee must immediately report any unsafe work practices or unsafe conditions as well as any on-the-job injury or illnesses.

Every manager/supervisor is responsible for enforcing all safety rules and regulations. In addition, they are responsible for ensuring that a safe work environment is maintained, safe work practices are followed, and employees are properly trained.

AMERICANS WITH DISABILITIES ACT COMPLIANCE:

Durham County is an Equal Opportunity Employer. ADA requires Durham County to provide reasonable accommodations to qualified persons with disabilities. Prospective and current employees are encouraged to discuss ADA accommodations with management.

Durham County Government is an Equal Opportunity Employer